Shipping policy

Shipping Policy

Last Updated: February 16th, 2026

Thank you for shopping with Nuvaly Below is everything you need to know about how we handle shipping within the United States.

1. Processing Time

All orders are processed within 1–3 business days after your order is placed.

Orders are not processed on weekends or holidays.

If we are experiencing a high volume of orders, processing may take slightly longer. We will do everything we can to get your order out as quickly as possible.

2. Delivery Time (after processing period)

Typical delivery time to U.S. addresses is 5–10 business days (excluding processing).

During peak seasons or periods of high demand, there may be slight delays due to carrier volume or other unforeseen circumstances.

You will receive tracking information once your order ships.

3. Tracking Your Order

Once your order has been shipped, you will receive an email with a tracking number so you can monitor your package.

4. Delays & Issues

While we strive to meet delivery timelines, delays may occur due to:

High demand during peak holiday weeks.

Weather conditions or carrier delays.

A high volume of orders.

If your package is delayed or has not arrived within the estimated timeframe, please contact us with your order number at your email here. We will work with you to resolve the issue as quickly as possible.

5. Incorrect Shipping Information

Please double-check your shipping details at checkout.

If you entered incorrect information, email us immediately at your email here.

If the package has already shipped, we may not be able to update the address, and additional charges could apply for re-shipment.

6. Lost or Stolen Packages

We are not responsible for lost or stolen packages once they have been marked as delivered by the carrier. If this happens:

Contact your local carrier to investigate.